Firefox not rendering some emails

Runbox 7 Runbox 7 Webmail
#1

I have realized that some emails are not being shown at all when using Firefox, and that even includes the runbox community summary.

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Using 89.0.2 (64-bit) on Fedora Linux.

I have tried it with Chromium, it works just fine.

Has anyone come across this too?

Regards,
Carlos Dourado

#2

I too am having that problem, so I keep ā€˜trustyā€™ old RB 6 handy, which instantly renders all emails. Seems odd that such a fundamental thing hanā€™t been solved after all these years in betaā€¦

#3

ā€¦but in my case, it is something new.
I have been using RB6 from the very beginning, I would say, and I think it is the first time I am coming across such bug.

Regards,
Carlos Dourado

#4

Have you checked if there is any horizontal scroll?

In RB6, I used to receive an e-mail that appeared blank, but then noticed a scroll to the right, which brought the message into view.

#5

Hi @FredOnline

There is no horizontal scrollbar whatsoever, just an empty screen.

Regards,
Carlos Dourado

1 Like
#6

It is not just Firefox. I donā€™t usually use webmail but am having to at the moment, and I use Chrome.

When I open the latest Runbox community forum summary email I get the usual ā€œThis HTML email has been sanitizedā€¦ā€ and nothing else (Android and Windows). I find this less than helpful. It is especially odd with a Runbox-sanctioned source.

I know that the HTML-sanitization is done for good reasons but every time I come back to Runbox 7, this is the ā€˜featureā€™ that bugs me so much I have to find a new front-end client.

Should sanitization make the whole message invisible?
Can it be tweaked so that the user can decide to display a message even if elements are declared unsafe? Or just exclude those elements that really are ā€˜unsafeā€™?

I would really appreciate some leeway here.

Thanks.

#7

Weā€™re aware of this problem and still working on it.

The sanitisation may not be the issue here and could be a red herring as that message appears at the top of all HTML messages regardless. Apologies for the inconvenience and weā€™ll continue working on this.

#8

Thanks Dave. Apologies for bugging you - I didnā€™t realise it was actively being worked on.

#9

No need to apologise. Itā€™s something that shouldnā€™t be happening and we need to fix it :slight_smile:

1 Like