We have indeed implemented many of the improvements mentioned previously, including utilizing dedicated apps to alert our team about incidents. We are investigating why this did not function as expected in this case as it appears no alerts were sent.
Our system administrators have been working to resolve the access issues since around 17:00 CEST, but we agree that this should have been communicated right away.
We appreciate your comments here and will continue making improvements to our incident response procedures.
In the meantime we apologize for the lack of communication about this incident.
– Geir