Limit on number of sent mail reached level 1

Runbox Chat
#1

I need help, I registered an account, bought a subscription, sent 21 then I get an error.

“SMTP error from remote mail server after end of data:
550 Limit on number of sent mail reached level 1.”

I have a subscription limit of 500 mails.

#2

Hello @sofiabert. Thanks for your message. Is this still a problem for you at the moment please?