Lost emails- how can I find them?

Runbox Chat
#1

is it possible to lose emails from Runbox? Two things have happened which is probably due to something I have done while sorting out emails and downloading to Thunderbird.

Firstly I seem to have lost a whole lot of emails after doing some pop moves with Thunderbird. They were on my inbox and disappeared after I moved them to another folder - doing this on Runbox not Thunderbird POP

The second odd thing I have noticed is one of my folders does not record that I have emails in that folder even when I have- that is the counter says 0 when emails are in? After using RB for years this is the first time this has happened but I have been using Thunderbird. I did create some folders while in Thunderbird but have since deleted IMAP

Any ideas would be greatly appreciated

#2

Hi and thanks for your message.

To clarify, are you using Thunderbird with POP or with IMAP?

Are you seeing the missing messages in Runbox 6 at https://runbox.com/mail ?

If so, there’s probably an index discrepancy that can be corrected by us creating a new index for your account.

If not, please contact Runbox Support and we’ll have our technicians investigate the issue.

– Geir

#3

Thanks for your advise Geir, I will send a private message to support as it may be best there.