Major Preview Problem:

#1

Hi!

I’m using Runbox Webmail on Slimjet Browser Version 19.0.9.0 (based on Chromium 66.0.3359.117) (Official Build) (32-bit), running on Windows 7 Pro 64 bit.

Often, when I try to open a preview in side-by-side view, the window seems to open, but absolutely no email content is visible, just the controls. I don’t think that this ever happened on Runbox 6.

I’ve attached a blurred out screenshot.

Thanks.
D.

#2

Hi @davidjj and thanks for your message.

Could you check the web console in your browser for any errors when a message doesn’t open? Or does the message eventually open if you wait a little while?

I suspect that it may have to do with how Runbox 7 pre-loads messages that are visible in the list, and that this may slow down the opening of a manually selected message. If so we can try to make this message pre-loading process smarter.

– Geir

#3

OK, it’s happening again now, and it looks like the web console stops recording some time before that. Please give me more specific instructions for sending you the information you need.

The message never opens, but I think that if I reboot it will fix itself.

Thanks.
D.

#4

Here is an extract from the Web console. Please note the “Error”.

Getting latest messages from server after Sat Jul 20 2019 21:28:24 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:12 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 checking for updates
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:12 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:36 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:36 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 ERROR Object
xt @ main.f9d2a08490892941dd32.js:1
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:36 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:36 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 checking for updates
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:36 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:36 GMT+0300 (Jerusalem Daylight Time)
main.f9d2a08490892941dd32.js:1 Getting latest messages from server after Sat Jul 20 2019 21:47:36 GMT+0300 (Jerusalem Daylight Time)