Moving messages not found

Runbox 7 Runbox 7 Webmail
#1

[list]
[]Read a message in Inbox.
[]Move the message to a folder (select title and drag to folder) - in this case a sub-folder.
[]Repeat for a number of messages in Inbox.
[]Go to the folder to which messages have been moved.
[]-> Messages not shown.
[]Click on folder title
[]-> No change
[]Wait 5 minutes and click on folder title
[*]-> Messages still do not appear
[/list]
I then checked in Runbox v6 and the moved messages are shown in the folder.

Thanks,
Richard

#2

richardm: Are you using an IMAP client alongside webmail? If so, messages moved previously via IMAP might be causing this problem and we are working on a fix for that. Otherwise I’m not able to reproduce the issue.

  • Geir
#3

Yes, I am using an IMAP client (Newton) as that is still my default mechanism for reading email on mobile, which is 75% of the time. Thanks for the update - a fix would be god.

Best regards
Richard

#4

Richard: Are you seeing an improvement when moving messages via IMAP now?

  • Geir
#5

Hi Geir - yes. I have not noticed this issue recently so this can be considered ‘closed’ as far as I’m concerned.
Thanks,
Richard

#6

Thanks for the update – this issue may depend on the IMAP client in use so we’ll keep monitoring it.

  • Geir