If you @ Runbox have some kind of a backlog, this is a feature I would like to see.
As a family we have our own e-mail domain, hosted at Runbox. However, not all family members want to use Runbox for their e-mails, but they want to be reachable through e-mails like firstname@lastname.tld
For now, I need to have subaccounts, so they can be reachable through such addresses, and have setup a filter to forward the e-mails to their preferred destination.
Could you implement a feature so that e-mail addresses can be forwarded to a destination, without having an own subaccount? (e.g. Domainshop offer this).
Hello @sparekonto You can do this by setting up the addresses on the Main account and using a “redirect” (not forwarding) filter in that account that looks for the alias address anywhere in the headers. For more account specific information contact us at support@runbox.com or https://support.runbox.com
I can answer the question for myself
A copy of the e-mail will not go to the main account.
So to do this - forward e-mails to non existing Runbox accounts we do :
create an alias : myaliasname@mydomain.tld (bound to your main account)
create a filter with a “forward to” rule, which checks the “to” field align with the alias. Use “forward” to send it to the desired external account.
You might also need a rule for CC. (Out of luck if the address it on BCC).
Set the “Deliver to” address to your main Runbox account address
STEP 2 — CREATE A REDIRECT FILTER
Go to Manager > Filter and create a new filter
Set the match condition: To address containslocalpart@domainyouown.com
Set the action: Redirected to [the external email address]
Set the Order to -5
Important: Use “Redirected to” not “Forwarded to”:
• Redirected to: sends the message to the external address and stops further processing. No copy is kept in Runbox.
• Forwarded to: sends a copy to the external address but also retains a copy in your Runbox account.
The negative order value (-5) ensures the filter runs before the spam filter which is at -2, so all email including spam-classified messages is redirected to the external address.
Result
Email sent to localpart@domainyouown.com is delivered to your main Runbox account and immediately redirected to the external address, with no copy retained.
Note: This is purely a receive-and-redirect arrangement. The person at the external address cannot send from the domain address through Runbox unless they have a Runbox sub-account or another outgoing mail arrangement at their destination.
Questions - If I got 3 family members which I need to forward their ourdomain.tld mails to their external e-mail vendors (redirect) , should all of these filter be set to order -5?
Hypothetical question - if one e-mail contains e.g. two of these family members email addresses, will they be forwarded to both, or only the first filter that has the condition?
I would need to test this but my understanding is that filters are applied in the order they are listed and so it’s likely only one filter would actually redirect the message. I can kind of imagine a set of filters that might work for your use case but it would need testing. If you want to contact me via support@runbox.com I can detail that for your particular account set up if you want to try it. These are all workarounds of course as we don’t offer email forwarding to external addresses from alias like some services do.
Ok - thanks for replying. I’ll get in touch if I needed in the coming future. For now I sub sub-accounts to handle the fowarding, so I don’t need to do anything before their expire.
