@JohnTowler We appreciate your enthusiasm and your extensive comments here in our forum.
Our mission is to build fast, secure, and above all sustainable services for advanced users like yourself who value a feature rich and professional webmail interface – but also for the everyday email user who is looking for a user-friendly and intuitive service that helps them organize their email and digital life more efficiently.
We have always strived to be innovative and not simply accept the status quo without first exploring premises, preconceptions, and existing solutions with an open and objective mind. Now we are doing it again, in a more ambitious way than ever before, while preparing for a future where services will need to handle an order of magnitude more information while integrating several types of data in the same interface. The technology powering the Runbox 7 Webmail forms this foundation and is explained in the Medium article “Indexing and searching of email inside the web browser”.
As you can tell from the Runbox 7 Roadmap, the project involves upgrading the entire Runbox web interface and not just the Runbox Webmail. Our team is hard at work migrating functionality to a new REST API that is powering the Runbox 7 app, and is currently focusing on Webmail Identities and Account Security.
Runbox 7 is front and center in our development efforts and we depend to a greater extent than in the past on feedback made by users, such as in this forum, via our support services, and on Github. Most of our users are very happy with Runbox 7, as demonstrated by their overall feedback and our growing customer base.
As the project manager and designer of every version of Runbox since the very beginning in 1999 I am more confident about Runbox 7 than any previous iteration. While we recognize that there are still many issues that need to be resolved in order to remove obstacles and streamline the interface, we are very excited about the potential inherent in the platform we are building and we are happy invite everyone to be part of that journey.
I have reviewed your previous forum posts again, and we appear to have addressed them all either with a reply, a Github issue, or both:
- https://github.com/runbox/runbox7/issues/48
- https://github.com/runbox/runbox7/issues/448
- https://github.com/runbox/runbox7/issues/503
- https://github.com/runbox/runbox7/issues/512
Some of these issues require modifications to the system’s backend for which we have a separate an internal issue tracker, and where work is continuously ongoing but not always immediately visible.
It is also useful to keep in mind that not all issues raised are bugs or flaws, but feature requests or suggestions. On some issues our opinions may simply differ, but we can assure you that our views are always anchored in strategic decisions or a long-term big-picture perspective.
We appreciate that when there are differences of opinion, or when we respond more slowly than desired, frustrations may arise. We will do our best to improve our response times, while emphasizing that constructive comments are generally more likely to produce positive responses and results.
Runbox 7 includes a changelog that can be viewed in the app by using the link at the bottom of the folder pane, or this direct link. As you can tell our team is continuously deploying new features and bug fixes, in an order of priority where we balance our strategic plans with user requests while coordinating with partners and affiliates.
In order to facilitate a smooth and constructive dialog we have established a set of guidelines and a FAQ for our community that we encourage everyone to review and respect.
These are difficult times for many companies, but thus far Runbox is weathering the storm and we are fortunate not to be impacted directly by the global health situation. We are currently adding more front-end resources despite the market being challenging, as we would like nothing more than to see every single outstanding Runbox 7 issue resolved.
As important as the web interface is, it only represents the literal front-end of a large software stack that comprises the engine of the Runbox email system. This system consists of a number of services that need constant maintenance and improvement in order to deliver on our commitment to sustainability, reliability, security, and privacy.
As the Managing Director of Runbox my main responsibility to our customers is to ensure that this commitment is honored regardless of how they choose to connect to our services.
– Geir