Spam filter over-aggressive?

Runbox Chat
#1

I have recently been waiting for some commercial email messages that are not spam and which I was told were sent to me, but have yet to appear in my inbox. I suspected maybe they were detected as spam, so I checked my spam folder and was surprised that there are very few (i.e. only 3) messages there. I was accustomed to seeing 10s or 100s of messages in my spam folder.

I then tested the runbox spam filtering by sending a simulated spam message using the technique described in How to Simulate Spam Mail - o365info

With this simulated message, the message was rejected by runbox’s server and bounced back to the sender. The message never appeared in the runbox inbox or spam folder (even though I have turned spam filtering OFF in runbox settings).

I am now concerned that runbox spam filtering has recently become increasingly aggressive and that messages flagged as spam are not making it into my spam folder. This all appears to be a recent change in behavior.

Is anyone else seeing something similar or know anything about this?

Thanks.

#2

Hello @pbj Welcome to the forum.

The spam filtering option in your Runbox account only affects whether Spam is placed in the Spam folder or if it is allowed through to the Inbox. Spam filtering still takes place and some obvious spam will be rejected by our servers at the mailfronts (where mail is received) so that we don’t have to process it further.

What would be useful here is if you contact https://support.runbox.com and we can look at our logs to see what happened to the messages that you should have received but didn’t. We can then see if there is anything we can suggest, such as putting the sender in the allow list in your account, or whether we need to make changes at the server level. Thank you.

#3

Hey ho, I’m @pjb but probably you wanted to ping @pbj :wink:

#4

@pjb (got it right for you this time)… thanks for letting me know :slight_smile: and @pbj I hope the above reply is useful to you.