[Urgent] Runbox Support / Billing department no answer after weeks

Help
1

I did not want to make a post on the forum, but I m not able to reach Runbox anywhere else.

My account is pending deletion because the trial has almost expired.

I dont know if its a isssue with my mail provider, or with the migration to the new support system.

Im sorry for the many tickets I have created, but here is some of them:

#298752, #388411, #320358, #892759

Old: #TFX-390-50757 / SZU-444-21385

Furthermore, the support portal seems to be not working properly. I cannot view my tickets etc.

Feel free to delete this post and close all tickets once this is solved.

2

Bumping, still haven’t received a reply. I’ve created tickets via the portal, send emails to billing@runbox AND support@runbox.

This is unacceptable. @Dave @Geir

It’s been a month!!

3

Hello and apologies for this belated reply.

We have replied to one of the above support requests asking for some more information from you.

Thank you very much in advance.

-- Geir

4

Hello,

Again I’m left waiting for another week.

I’m aware that you have a small team, but processing a payment can’t take one month. Im also aware that today is Sunday, so I’m really hoping that this will finally be solved on Monday.

5

Hello,

We sincerely apologize for the inconvenience and the wait. The support team will be in touch via the ticket as soon as possible, and hopefully this can be resolved for you asap. Thank you for your patience.

-– Mel