Synchronizing Account Index

Runbox 7 Runbox 7 Webmail
#41

bjornh: Could you create a support ticket for this please, or update a previous one that you already have? We just need to connect the request to your actual account username as part of our security procedures.

#42

I ran my test suite again this morning using Chrome on Mac. All tests except one still failed. It seems that R7 is not updating the status of the IMAP interface.

I would be glad to work with your software people online to help troubleshoot the problems if that would help. Just keep in mind that I am in US CDT (I think we’re 7 hours different).

As far as the Inbox showing the correct messages using R7 only (no IMAP client), that seems to be fixed now.

#43

Hello Barry,

Just to be clear, do you mean the read/unread status is not being updated? We are aware of that issue I believe and will be working on that.

#44

Yes. Attached is my test suite. Only Test 2 passed yesterday, so it’s not only the read status, but moving and deletion. Note that all these tests work correctly with RMM6 (of course I have to do a ‘Refresh’ to get the latest display screen).

#45

Barry: We have deployed further fixes and have re-indexed your account. Could you stop and re-start index synchronization and see whether more of your tests pass now?

In our tests syncing between IMAP clients and Runbox 7 now works correctly.

Thanks!

  • Geir
#46

Here’s my latest trial:
Mac OSX:

  • tested with the following web browsers:
  •   Firefox

  •   Google Chrome
  • tested with the following email clients using IMAP:
  •   Thunderbird

  •   DCSMail
  • RB7 running in synchronized mode
  • no manual screen refreshes

test 1

  • works, but only after some other activity (such as another message) causes R7 to update the \Seen flag
    test 2
  • pass
    test 3
  • works, but only after some other activity (such as another message) causes R7 to update the index
    test 4
  • failed
    test 5
  • works, but only after some other activity (such as another message) causes R7 to update the index
    test 6
  • failed

Geir, have your tests replicated my test suite? Have you tested without any manual intervention? What OS, email client, and browser do you use?

#47

Barry,

Thanks for testing again.

My results using Firefox and Thunderbird, sending messages from Runbox:

1: Failed. I’ve (re)opened issue #681 for this.

2: Passed, within a few seconds and without any further manual action.

3: Passed, within a few seconds and without any further manual action.

4: Failed. Added to issue #681.

5: Passed, within a few seconds and without any further manual action.

6: Failed. As #4.

I’ll review the issue with our developers and report back.

  • Geir
#48

Geir,

I don’t know if it makes any difference, but I generated my input messages from Gmail, so there was an outside message coming in.

Are you using Mac or Win? I can test with Win 10 if the OS makes a difference.

Also of note, if I log out of RB7 and then log in again, the index seems to get straightened out more successfully than stopping and restarting synchronization (!).

#49

Barry: Test #1 now passes. We’re working on #4 and #6.

  • Geir
#50

Test #4 now passes.

  • Geir
#51

Geir,

I’m still having issues. Can you re-index my account?

Thanks,

#52

Done! Let me know how it works after stopping and restarting index synchronization.

  • Geir
#53

Thank you, Geir. All good now.